Ways to Pay


e-Gift voucher, VISA, MasterCard, American Express, Maestro, or PayPal. 

Protecting your security

To ensure that your credit, debit or charge card is not being used without your consent, Ethel & Em will validate the name and address which you give us when you place an order against appropriate third-party databases. By placing an order with us you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will not be affected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998 AND EU GDPR 2018. If you have questions concerning this policy, please contact us.

In store...

We accept Cash, Gift Vouchers, VISA, MasterCard, American Express, Maestro, or Contactless payment.

The small print

The price you pay is the advertised price at the time we receive your order.

It may be necessary to adjust the prices in the event of an increase in VAT rates, or as a result of an international price increase. You're entitled to a full refund if this is not acceptable.


Collect in Store: FREE
Standard delivery: orders of £50 and over FREE
Standard delivery: orders up to £40 - £3.99
Express delivery: £6.49

EU countries
All orders: £7.99


All orders: £19.99

Rest of the world

We do not currently ship outside of the UK, US and Europe

Collect in Store

When you place an eligible order, your order will be available to collect withing 24 hours on days when the shop is open.

When collecting your order, please remember to bring your order number and a form of ID.

As we are unable to split orders between Collect in Store and Home Delivery, only complete orders where all items are eligible for the service can be available for collection.

Order tracking and history

If you've placed an order via our website as a registered customer, you can track its progress. Log in to your account and check your order status.